Keeping our staff and customers safe is our biggest priority so our delivery times are a little longer than usual. Waiting for a delivery? Double-check your expected delivery date with the tracking number provided for overseas purchases before getting in touch. Items can be tracked online via royalmail.com. Please make every attempt to contact Royal mail directly before contacting us.

1. Check the delivery date

You can find your estimated delivery date in your Order Confirmation email – please allow until this date for your order to reach you.

 

2. Track the order online

You'll be able to track the progress of your delivery if it's been sent with a traceable service. To check this, all you need to do is to go to www.royalmail.com and check your track your item there with the tracking number provided in your email dispatch notification.

If the status shows ‘shipped', your order has been sent with your local postal service and isn't traceable.

Your tracking link will be able to provide up to date information on the status of your delivery.

 

3. Contact us

If your estimated delivery date has passed and you haven't received your order, please get in touch with our Customer Care Team who can help you further.

We won't be able to provide you with additional information until this date has passed. Contact via email at [email protected] or WhatsApp on +233246371681.

Off course we hope you will love every purchase, however, Sosome takes returns here online! You’ll need to simply notify us by email at [email protected] that you wish to return an item within 7 days of receipt.

• You have 7 days from the item being delivered to you to return items unworn
• It can take up to 14 working days for your return order to reach us before refunds are processed.
• Refunds can take up to 10 working days to show on your account.

*All returns are subject to our original condition and fair use policies

All returned items should be sent in their original condition and packaging including tags e.g. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you.

If your returns haven't reached us after the returns time frame, please get in touch with your proof of postage so we can help you further.

I've received a wrong or faulty item, what should I do?

We want to sort out any issues with faulty items or wrong received items straight away in accordance with the terms of the Consumer Rights Act 2015.

As soon as you discover a fault, please contact our Customer Care Team with the following information:

• The order number
• The faulty item's name and number
• A description of the fault

Please note: if your item has become faulty outside of our 7-day returns time frame, you won’t be able to create a return.

DO YOU REFUND DELIVERY CHARGES IF I RETURN SOMETHING?

• Your delivery charge will be refunded in some circumstances, for example if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations

We never want to send you something that doesn't fit properly so we have size guides available on most of our product pages to help you find the perfect fit, first time! 

Where is your size guide displayed?

Check each product page description or check out our Women's size guide image below for measurements, fitting tips - everything to make sure it fits perfectly and stays looking great.

All are sizes are based on UK standard retail size measurements.

We also make a lot of One size fit garments which have been specifically designed in most cases with elastic that adjust to fit most shape and sizes. to find the exact fit of each dress and what size each dress can fit up to, please see the description of each individual listing or drop us a message if you require further assistant on a specific style.

please note in general, our items are cut with a little more room to give our customers the option to adjust to fit if needed

If the size guide isn't available on the product page, it's because some items are designed to fit standard one size UK and USA measurements.

From time to time, Sosome will restock items listed as sold out once we are able to recreate the original fabrics. Please note all our items are very limited in availability due to the long process it takes to create our special fabric combinations.

Please feel free to drop as an occasional email to enquire about any items for future availability.

If you’ve placed multiple orders within a few days of each other your orders may be sent in one parcel. You’ll be able to see whether they’ve been shipped together with the tracking information provided with your dispatch notification.

If you provide a valid mobile number on your Sosome account, our delivery partner will also send you SMS delivery notifications.

Items are mostly dispatched with Royal Mail post from London and tracking numbers are provided for items shipped outside of the U.K. 

on occasion, items maybe dispatched from our GHANA location if our U.K. stock is low or you have requested a customised piece.

Allow up to 21 days to receive all items dispatched outside of the UK.

You can see a full list of available delivery methods at the checkout.

• Standard Delivery unless otherwise requested, All items will be dispatched between 3-5 working days with standard postage. You can expect to receive your item within 5-10 days of dispatch if based within the UK and Europe or 14-21 days within the USA or more if you are located anywhere else. Please note that these are only estimates.
• Express shipping is available at an additional charge at check out

We welcome whole sale purchases large and small. To place an order, contact us via email at [email protected] with a screenshot of the items you want to purchase along with the quantities and size of each item. Once we have all the information, Sosome will be able to contact you with availability and the discount available.

Once the purchase order has been agreed, you will then be sent a final invoice for payment with confirmation of your delivery dates.

For a faster response time, you can contact us via the chat button on the website or via Twitter @Sosomedesigns or Instagram @ or drop us an email at [email protected].